Question 1

How do I check a vehicle?

Accepted Answer

Simply enter the vehicle registration number (number plate) on our home page and click Check Vehicle Details. You will receive an instant comprehensive report with all available information about that vehicle.

Question 2

What information do I need to perform a check?

Accepted Answer

You only need the vehicle registration number (VRM or number plate). This is the combination of letters and numbers displayed on the front and rear of the vehicle, for example AB12 CDE or AB12CDE.

Question 3

How long does it take to get a report?

Accepted Answer

Reports are generated instantly. Once you enter a registration number and submit your search, the comprehensive vehicle history report appears within seconds.

Question 4

Can I check any UK vehicle?

Accepted Answer

Yes, you can check any vehicle registered in the United Kingdom. Our service covers cars, vans, motorcycles, and other vehicles registered with the DVLA.

Question 5

What information is included in a vehicle report?

Accepted Answer

Our comprehensive reports include: vehicle identification details, MOT history with pass/fail records and advisories, tax status, current valuations, technical specifications, keeper history, security checks (stolen, write-off, scrapped), mileage verification, colour history, plate changes, equipment lists, and safety ratings.

Question 6

How do I read the MOT history section?

Accepted Answer

The MOT history shows all recorded MOT tests for the vehicle. Each entry includes the test date, result (pass/fail), mileage reading, and any advisories or failures noted during the test. Look for consistent mileage progression and recurring issues.

Question 7

What does the valuation mean?

Accepted Answer

We provide multiple valuation figures: Dealer Forecourt (typical dealer selling price), Private Average (fair private sale price), Part Exchange (what a dealer might offer in trade), and Trade values. These figures are based on current market data for the specific vehicle make, model, age, and mileage.

Question 8

What is a write-off category?

Accepted Answer

Write-off categories indicate the severity of previous damage: Category A (scrap only, not repairable), Category B (break for parts only), Category S (structurally damaged but repairable), and Category N (non-structural damage, repairable). Categories A and B should never be back on the road.

Question 9

How can I tell if mileage has been clocked?

Accepted Answer

Check the MOT history for mileage progression. The mileage should increase consistently over time. Any reduction in mileage between tests indicates potential clocking. Our reports automatically flag mileage discrepancies.

Question 10

Where does your data come from?

Accepted Answer

We source data from DVLA, DVSA, licensed insurance and policing-related feeds, manufacturer data and professional valuation providers through UK Vehicle Data and other trusted suppliers.

Question 11

How accurate is the information?

Accepted Answer

We aim to provide current information from trusted UK data sources and licensed supplier feeds. Records can be delayed, incomplete or corrected later, so you should always verify important details with the seller and through your own inspection.

Question 12

How often is data updated?

Accepted Answer

Different data sources update on different timetables. Some feeds update quickly, while others can take longer to refresh. When you run a check, you receive the most recent data made available to us at that time.

Question 13

What if information is missing from the report?

Accepted Answer

Some vehicles may have incomplete records if they were imported, recently registered, or had private work done. Missing MOT history could indicate the vehicle is under 3 years old or was off the road.

Question 14

How much does a vehicle check cost?

Accepted Answer

We offer a comprehensive vehicle report for £12.99. A free basic check is also available with essential vehicle information at no cost. See our pricing page for complete details and business packages.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely using industry-standard encryption. We do not store your card details.

Question 16

Can I get a refund?

Accepted Answer

Our paid reports are digital products supplied immediately. If payment is taken and we cannot generate or deliver the purchased report, credits or trade credit pack because of a technical failure on our side, we will either re-supply the product or refund the amount paid.

Question 17

How long are bundle credits valid?

Accepted Answer

Unless stated otherwise at checkout, credits expire 12 months after purchase. Any unused credits remaining after that expiry date will automatically expire and will no longer be redeemable.

Question 18

The search is not working. What should I do?

Accepted Answer

First, check that you have entered the registration correctly without spaces or special characters. The system accepts formats like AB12CDE or AB12 CDE. If the issue persists, try refreshing your browser or using a different browser.

Question 19

Why can't I find my vehicle?

Accepted Answer

If a vehicle is not found, it may be: not yet registered with DVLA, a very recent import, registered outside the UK, or incorrectly entered. Double-check the registration number matches exactly what appears on the number plate.

Question 20

Can I save or print my report?

Accepted Answer

Yes, you can save or print your report using your browser's print function. We recommend saving a PDF copy for your records.

Question 21

Is my search history stored?

Accepted Answer

We keep limited search, report and security records where needed to deliver the service, support purchases, prevent misuse and deal with customer enquiries. If you create an account, some activity may also be linked to your account. We do not sell your personal data or search history.

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