Terms & Conditions

These Terms govern both your general use of our website and app and any purchase of paid digital services from us.

If you do not agree to these Terms, you must not use the website or app or buy our paid services.

References in these Terms to paid services include single vehicle reports, consumer credits, trade credit packs, PDF downloads, AI-generated summaries and any related digital outputs we supply.

Ultimate Car Checker is operated by JP & RG LTD, trading as Ultimate Car Checker("we", "us" and "our").

The following policies also apply to your use of our website, app and paid services:

• our Privacy Policy;
• our Cookie Policy; and
• any additional product-specific pricing, eligibility or operational terms we display clearly at checkout or in your account.

We may update these Terms from time to time to reflect changes in the service, our suppliers or the law.

The version displayed on the website or app at the time of your use or order will apply, unless the law requires a different approach.

We may also update, suspend, withdraw, discontinue or change any free or paid feature where reasonably required for legal, regulatory, security, supplier, fraud-prevention, technical or operational reasons.

We do not guarantee that the website, app or any feature will always be available, uninterrupted, secure or error-free.

You must be at least 18 years old to create an account or place an order.

By using the website, app or paid services, you confirm that you are legally capable of entering into a binding contract.

For the purposes of these Terms:

• a consumer is an individual acting wholly or mainly outside their trade, business, craft or profession; and
• a trade customer is a person or business acting wholly or mainly for business purposes.

You must ensure that any information you provide to us is accurate and kept up to date.

If you create an account, you must keep your login details confidential and must not allow anyone else to use your account.

We may suspend, restrict or disable an account where we reasonably believe these Terms have been breached, the account is being misused, there is a security or fraud risk, or we are required to do so by law.

You may use the website and app only for lawful purposes and in accordance with these Terms.

Subject to these Terms, you may view pages from the website, use our tools and features, and print or download reasonable extracts for your own personal, non-commercial use or your own internal business use.

Our website and app are directed primarily at users in the United Kingdom. We do not represent that they are appropriate for use in other locations.

You are responsible for ensuring that anyone who accesses the website or app through your internet connection is aware of these Terms and complies with them.

You must not:

• use the website or app in any unlawful, fraudulent, deceptive, misleading, defamatory or harmful way;
• attempt to gain unauthorised access to any account, system, network, server or data;
• interfere with, damage, disable, overburden or impair the website, app or our systems;
• introduce viruses, malware, spyware, ransomware, trojans or other harmful material;
• use any robot, spider, scraper, crawler, harvesting tool, data-mining tool or automated means to access, extract, copy or monitor content or data from the website or app;
• bypass or attempt to bypass any rate limit, access control, anti-bot or security measure;
• use the website, app, reports or outputs to build, benchmark, train or support a competing product or service without our written consent; or
• misrepresent your identity, affiliation or authority.

We do not guarantee that the website or app will be secure or free from bugs, viruses or other harmful material. You are responsible for using your own protections and configuring your technology appropriately.

Where we link to third-party websites, services or resources, those links are provided for convenience only. We are not responsible for their content, availability or performance.

We may offer the following products or features from time to time:

• free lookups, teaser results, guides and similar informational tools;
• a single paid vehicle report;
• consumer credits, where offered, which may be redeemed for eligible services; and
• trade credit packs for trade customers.

A paid vehicle report includes the on-screen report, PDF report and AI-generated summary or explanation associated with that report.

The features included in a report depend on the product selected, the vehicle searched and the availability of relevant data at the time of supply.

Report layouts, fields, presentation, suppliers, technical methods and delivery mechanisms may change from time to time.

Unless we expressly state otherwise, our services relate to vehicles registered in the United Kingdom.

When you submit a registration number, select a paid product and complete checkout, you are making an offer to purchase that service from us.

Your order is accepted, and a contract is formed, when we make the purchased report, credits or trade credit pack available to you or send you confirmation that the service has been supplied.

We reserve the right to decline or cancel an order before supply where we reasonably suspect fraud, misuse, payment failure, technical error, regulatory issues or other legitimate grounds.

The price of the service will be the price shown clearly at checkout at the time you place your order.

Prices include VAT where applicable unless we state otherwise.

Payment must be made in full before a paid report, credits or trade credit pack is supplied.

You must provide complete and accurate payment information and authorise us or our payment processor to take payment using your chosen payment method.

Paid reports, credits and trade credit packs are digital content and/or digital services supplied electronically through our website, app, account area, email or another digital method we specify.

We aim to supply reports, credits and trade credit packs as soon as reasonably possible after payment, and in most cases immediately. However, delays may occur because of technical issues, supplier delays, maintenance, fraud checks, outages or events outside our reasonable control.

To use the service, you generally need a compatible device, internet access, a supported web browser and, for PDF reports, software capable of opening PDF files.

Once a report has been supplied, it is treated as delivered for the purposes of these Terms. Where we are unable to supply a product within a reasonable time because of a problem on our side, we may re-supply the service when available, offer an alternative solution, or provide a refund.

Credits are prepaid value or units that may be redeemed against eligible products or services we identify from time to time.

Credits have no cash value except where required by law. They are non-transferable, non-refundable except as stated in these Terms or where required by law, and may not be resold, assigned or exchanged for cash.

Unless we state otherwise at checkout, credits expire 12 months after the date of purchase.

Any unused credits remaining after the expiry date will automatically expire and will no longer be redeemable. You are responsible for monitoring your available balance and expiry date in your account.

Consumers may purchase a single paid report and, where offered by us, consumer credits.

Trade customers may purchase trade credit packs only.

Trade credit packs may be subject to additional fair-usage limits, verification requirements, anti-fraud checks or other reasonable operational controls notified at checkout, in account materials or in writing.

When you redeem credits for a report, the credits used are deducted from your balance and are treated as consumed when supply of that report begins.

This clause applies only if you are a consumer.

Consumers usually have a legal right to cancel a distance contract for digital content within 14 days of the contract being made.

However, where you request that we begin supplying a paid report during that 14-day period, and you expressly consent to immediate supply and acknowledge that your right to cancel will be lost once supply begins, that cancellation right ends when supply begins.

If you buy consumer credits and none of those credits have been redeemed, you may contact us within 14 days of purchase to request cancellation and a refund.

If you cancel a consumer credit purchase after redeeming some but not all credits, we may refuse or reduce any refund to reflect credits already redeemed and reports already supplied, unless the law requires otherwise.

If payment is taken and we are unable to generate or deliver the purchased report, credits or trade credit pack because of a technical failure on our side, we will, at our option, re-supply the product or refund the amount paid.

If you believe you have been charged more than once for the same intended purchase, please contact us promptly with your order details. If we confirm a duplicate charge caused by technical error, we will refund the duplicate payment.

If you entered the wrong registration number or searched for the wrong vehicle, we are not obliged to provide a refund once the report has been generated, unless the law requires otherwise or we choose to do so at our discretion.

Nothing in this clause affects any rights you may have under consumer law where digital content is not supplied as described or where other statutory remedies apply.

Our reports and some free features combine or display information obtained from third-party suppliers and other external sources.

Although we use reasonable care in providing the service, we do not guarantee that any free result, report, field, summary or data point will always be complete, accurate, current, available, uninterrupted or free from errors or omissions.

Any vehicle information shown is a snapshot only of information available to us or our suppliers at the relevant time. Different data sources may update at different times and may use different methodologies, classifications or refresh cycles.

Free lookups and teaser results are provided for general information only, on an as-available basis, and may be more limited than paid reports.

A report is a tool to assist your own enquiries. It is not a guarantee of a vehicle's condition, mileage, ownership history, title, legality, finance position, theft status, write-off status, roadworthiness, safety, value or suitability for purchase or use.

You remain responsible for deciding whether to buy, sell, finance, insure, use or otherwise deal with a vehicle and for carrying out any independent checks, inspections and enquiries you consider appropriate.

Some parts of the website, app and paid reports include AI-generated summaries, explanations, highlights or similar outputs.

These are generated automatically for convenience only and are provided for general informational purposes.

AI-generated outputs may be incomplete, simplified, inaccurate, out of date, or may omit material information contained elsewhere in the underlying report or source data. They do not constitute advice, recommendations, endorsements, valuations or professional guidance.

You must not rely solely on any AI-generated output when deciding whether to buy, sell, finance, insure, use or otherwise deal with a vehicle.

Where we offer reminder emails or notifications for matters such as MOT, vehicle tax, insurance, breakdown cover, servicing or warranties, those emails or notifications may also include promotional content, savings suggestions, affiliate links, offers, discounts or links to third-party products or services that may be relevant to vehicle ownership or maintenance.

Reminder dates, suggested products and offers may be incomplete, unavailable, inaccurate, out of date, delayed or not delivered at all. You remain solely responsible for checking true due dates, cover, compliance and renewals yourself.

We do not guarantee the availability, suitability, price, quality, accuracy or continued availability of any third-party offer, product or service linked from those communications.

We are the owner or licensee of all intellectual property rights in our website, app, software, databases, reports, PDFs, AI-generated outputs, designs, text, graphics, branding and materials made available through them.

All rights are reserved.

We grant you a limited, revocable, non-exclusive, non-transferable licence to use the website, app and any purchased product for your own personal use, or your own internal business use if you are a trade customer, subject to these Terms.

You must not copy, modify, adapt, publish, distribute, sell, sublicense, scrape, extract, reverse engineer, create derivative works from, or commercially exploit any report, PDF, data field, website content or output except as expressly permitted by law or with our prior written permission.

You are responsible for entering the correct vehicle registration number and for checking that the vehicle you are searching is the vehicle you intend to search.

We are not responsible for errors, incorrect reports or wasted purchases caused by inaccurate or incomplete information entered by you.

You must use the website, reports, credits, trade credit packs and outputs lawfully and only for your own personal use or your own internal business use, unless we have agreed otherwise in writing.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer.

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breaching these Terms or failing to use reasonable care and skill, but we are not responsible for losses that are not foreseeable. We supply the website, app and paid services for domestic and private use only. If you use them for any commercial, business or resale purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a business user or trade customer, to the fullest extent permitted by law, we exclude all implied warranties, conditions and terms that may otherwise apply to the website, app and any free feature or content, and we will not be liable for any indirect or consequential loss, or for any loss of profit, revenue, contracts, business, goodwill, anticipated savings, opportunity or data.

Subject always to the first paragraph of this clause, our total aggregate liability to a trade customer arising out of or in connection with any one order shall not exceed 125% of the amount paid for that order.

We process personal data in accordance with our Privacy Policy.

We may transfer our rights and obligations under these Terms to another organisation, but this will not reduce your rights under the contract. You may not transfer your rights or obligations without our prior written consent.

If a court or other competent authority decides that any part of these Terms is unlawful or unenforceable, the remaining provisions will continue in full force and effect. If we delay enforcing any right under these Terms, that delay does not mean that we waive that right.

A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

If you are a consumer, these Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom in which you live if applicable law allows.

If you are a business user or trade customer, these Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.