Terms of Service

These Terms of Service apply to purchases of paid digital reports, credits and trade credit packs made available by Ultimate Car Checker through our website or app.

Please read these Terms of Service carefully before placing an order. By placing an order, you agree to these Terms of Service.

These Terms of Service should be read together with our Terms of Use, Privacy Policy and Cookie Policy.

Ultimate Car Checker is operated by JP & RG LTD, trading as Ultimate Car Checker ("we", "us" and "our").

You must be at least 18 years old to place an order.

By placing an order, you confirm that you are legally capable of entering into a binding contract.

For the purposes of these Terms of Service:

• a consumer is an individual acting wholly or mainly outside their trade, business, craft or profession;
• a trade customer is a person or business acting wholly or mainly for business purposes.

Consumers may purchase a single paid report and, where offered by us, consumer credits.

Trade customers may purchase trade credit packs only.

If you register for or purchase a trade product, you confirm that you are acting wholly or mainly for business purposes.

We may offer the following paid products:

• a single paid vehicle report;
• consumer credits, where offered, which may be redeemed for eligible services;
• trade credit packs for trade customers.

A paid vehicle report includes the digital report made available through our website or app, together with the PDF report and the AI-generated summary or explanation provided with that report.

The features included in a report will depend on the product selected at checkout and the availability of relevant data for the vehicle searched.

Report layouts, fields, presentation, design, suppliers, technical methods and delivery mechanisms may change from time to time.

Unless we expressly state otherwise, our services relate to vehicles registered in the United Kingdom.

When you submit a registration number, select a paid product and complete checkout, you are making an offer to purchase that service from us.

Your order is accepted, and a contract is formed, when we make the purchased report, credits or trade credit pack available to you or send you confirmation that the service has been supplied.

If we cannot accept your order, we will notify you and, where payment has already been taken, refund you.

We reserve the right to decline or cancel an order before supply where we reasonably suspect fraud, misuse, payment failure, technical error, regulatory issues or other legitimate grounds.

The price of the service will be the price shown clearly at checkout at the time you place your order.

Prices include VAT where applicable unless we state otherwise.

Payment must be made in full before a paid report, credits or a trade credit pack is supplied.

You must provide complete and accurate payment information and authorise us or our payment processor to take payment using your chosen payment method.

Paid reports, credits and trade credit packs are digital content and/or digital services supplied electronically through our website, app, account area, email or another digital method we specify.

We aim to supply reports, credits and trade credit packs as soon as reasonably possible after payment, and in most cases immediately. However, delays may occur due to technical issues, supplier delays, maintenance, fraud checks, outages or events outside our reasonable control.

To use the service, you generally need a compatible device, internet access, a supported web browser, and for PDF reports, software capable of opening PDF files. Some features may vary depending on device, browser, operating system or account status.

Where we are unable to supply a product within a reasonable time because of a problem on our side, we may re-supply the service when available, offer an alternative solution, or provide a refund.

When you buy a single paid report, we supply digital content made up of the on-screen report, the PDF report and the AI-generated summary or explanation associated with that report.

The report is generated using the vehicle details you submit and the data available to us and our suppliers at the time of supply.

Once the report has been supplied, it is treated as having been delivered for the purposes of these Terms of Service.

9.1 What credits are

Credits are prepaid value or units that may be redeemed against eligible products or services identified by us from time to time.

Credits have no cash value except where required by law. They are non-transferable, non-refundable except as stated in these Terms of Service or where required by law, and may not be resold, assigned or exchanged for cash.

9.2 Expiry

Unless we state otherwise at checkout, credits expire 12 months after the date of purchase.

Any unused credits remaining after that expiry date will automatically expire and will no longer be redeemable.

You are responsible for monitoring your available credit balance and expiry date in your account.

9.3 Consumer credits

Where we make credits available to consumers, those credits may be redeemed only for eligible services identified by us.

9.4 Trade credit packs

Trade credit packs are available only to trade customers.

Trade credit packs may be subject to additional operational rules, fair-usage limits, account verification requirements, anti-fraud checks or other reasonable business controls notified to you at checkout, in account materials or in writing.

9.5 Redemption

When you redeem credits for a report, the credits used are deducted from your balance and are treated as consumed when supply of that report begins.

Credits used for a report cannot be re-credited merely because you later decide you no longer want the report.

This clause applies only if you are a consumer.

10.1 Single paid reports

In most cases, consumers have a legal right to cancel a distance contract for digital content within 14 days of the contract being made.

However, where you request that we begin supplying the paid report during that 14-day period, and you expressly consent to immediate supply and acknowledge that your right to cancel will be lost once supply begins, your cancellation right will end when supply of the digital content begins.

For the purposes of this clause, supply begins when we begin making the digital report, PDF report and AI-generated summary available to you.

10.2 Consumer credits

If you buy consumer credits and none of those credits have been redeemed, you may contact us within 14 days of purchase to request cancellation and a refund.

If you redeem any credits during that 14-day period for a report that is supplied immediately after your express consent and acknowledgment described above, your cancellation right will be lost in relation to that redeemed report once supply begins.

If you cancel a consumer credit purchase after redeeming some but not all of the credits, we may refuse or reduce any refund to reflect credits already redeemed and any reports already supplied, unless the law requires otherwise.

10.3 No effect on statutory rights

Nothing in these Terms of Service affects any rights you may have under consumer law where digital content is not supplied as described or where other statutory remedies apply.

Our reports combine or display information obtained from third-party data suppliers and other external sources.

Although we use reasonable care in providing the service, we do not guarantee that any report, field, AI-generated summary or data point will always be complete, accurate, current, available, uninterrupted or free from errors or omissions.

Reports are snapshots only of information available to us and/or our suppliers at the time the report is generated. Different data sources may update at different times and may use different methodologies, classifications or refresh cycles.

A report is a tool to assist your own enquiries. It is not a guarantee of a vehicle's condition, mileage, ownership history, title, legality, finance position, theft status, write-off status, roadworthiness, safety, value or suitability for purchase or use.

You remain responsible for deciding whether to buy, sell, finance, insure, use or otherwise deal with a vehicle and for carrying out any independent checks, inspections and enquiries you consider appropriate.

Every paid report includes an AI-generated summary, explanation, highlight or similar AI-assisted output.

These are generated automatically for convenience only and are provided for general informational purposes.

AI-generated outputs may be incomplete, simplified, inaccurate, out of date, or may omit material information contained elsewhere in the underlying report or source data.

They do not constitute advice, recommendations, endorsements, valuations, legal guidance, financial guidance, insurance guidance or any other form of professional guidance.

You must not rely solely on any AI-generated output when deciding whether to buy, sell, finance, insure, use or otherwise deal with a vehicle. You should review the underlying report information yourself and carry out any additional checks you consider necessary.

To the fullest extent permitted by law, we make no representation or warranty that any AI-generated output is accurate, complete, reliable, suitable for your purposes or error-free.

Where we offer reminder emails or notifications for matters such as MOT, vehicle tax, insurance, breakdown cover, servicing, warranties or similar dates, those emails or notifications may also include promotional content, savings suggestions, affiliate links, offers, discounts or links to third-party products or services that we think may be relevant to vehicle ownership or maintenance.

These emails and notifications are provided for convenience and general information only.

Reminder dates may be based on information provided by you, information held in your account, third-party data, estimates, assumptions or rules applied by our systems. Because of this, reminder dates, suggested products, savings opportunities and other content may be incomplete, unavailable, inaccurate or out of date.

We do not guarantee that reminder emails or notifications will be sent, delivered, received, arrive on time, remain accurate, contain the best available offer, or be suitable for your circumstances. Delays, delivery failures or inaccuracies may arise for reasons including data issues, third-party provider issues, spam filtering, mailbox problems, account settings, technical faults, service outages or events outside our reasonable control.

Any links to offers, discounts, affiliate promotions or third-party services are provided for convenience only. We do not guarantee the availability, suitability, price, quality, accuracy or continued availability of any third-party offer, product or service.

You remain solely responsible for checking the true due dates for your vehicle and related products or services, for maintaining valid cover or compliance where required, and for taking action before any relevant deadline expires.

You must not rely solely on reminder emails or notifications, or on any offer, recommendation, saving suggestion or affiliate link contained in them, when deciding whether tax, MOT, insurance, breakdown cover, servicing, warranties or any other vehicle-related requirement is due, valid, appropriate or about to expire.

To the fullest extent permitted by law, we are not responsible for any loss, damage, cost, missed renewal, lapse in cover, missed deadline, penalty, charge, prosecution or other consequence arising from a reminder or notification not being sent, not being received, being delayed, containing inaccurate or incomplete information, or including an offer or link that is unavailable, unsuitable or no longer valid.

Nothing in this clause excludes or limits liability where it would be unlawful to do so.

You are responsible for entering the correct vehicle registration number and for checking that the vehicle you are searching is the vehicle you intend to search.

We are not responsible for errors, incorrect reports, or wasted purchases caused by inaccurate or incomplete information entered by you.

You must use reports, credits and trade credit packs lawfully and only for your own personal use or your own internal business use, unless we have agreed otherwise in writing.

You must not resell, republish, distribute, commercially exploit or create derivative products from our reports, credits or outputs without our prior written permission.

If payment is taken and we are unable to generate or deliver the purchased report, credits or trade credit pack because of a technical failure on our side, we will, at our option, either re-supply the product or refund the amount paid.

If you believe you have been charged more than once for the same intended purchase, please contact us promptly with your order details. If we confirm a duplicate charge or duplicate order caused by technical error, we will refund the duplicate payment.

If you entered the wrong registration number or searched for the wrong vehicle, we are not obliged to provide a refund once the report has been generated, unless the law requires otherwise or we choose to do so at our discretion.

If you believe a report contains an error, please contact us with the registration number, order reference and details of the issue. We may investigate with the relevant supplier where appropriate, but we do not guarantee that third-party source data can be corrected by us.

Any free lookup, teaser result, initial search result or similar free feature is provided for general information only, on an as-available basis.

Free results are not guaranteed and may be more limited than paid reports.

All intellectual property rights in our website, app, software, reports, PDFs, AI-generated outputs, designs, text, graphics, branding, database structures and outputs remain owned by us and/or our licensors.

When you purchase a report, credits or a trade credit pack, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use that product for your own personal use, or your own internal business use if you are a trade customer, subject to these Terms of Service.

You must not copy, reproduce, adapt, publish, distribute, sell, sublicense, scrape, extract, reverse engineer, or commercially exploit any report, PDF, data field or output except as expressly permitted by law or by our prior written permission.

We may suspend, withdraw, discontinue or change any paid or unpaid service where reasonably required for legal, regulatory, fraud-prevention, security, supplier, technical or operational reasons.

We may also update report formats, suppliers, content presentation and service features from time to time.

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms of Service affects your statutory rights as a consumer.

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breaching these Terms of Service or failing to use reasonable care and skill, but we are not responsible for losses that are not foreseeable. We supply the paid services for domestic and private use only. If you use them for any commercial, business or resale purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a trade customer, to the fullest extent permitted by law, we will not be liable for any indirect or consequential loss, or for any loss of profit, revenue, contracts, business, goodwill, anticipated savings, opportunity or data.

Subject always to the first paragraph of this clause, our total aggregate liability to a trade customer arising out of or in connection with any one order shall not exceed 125% of the amount paid for that order.

We process personal data in accordance with our Privacy Policy.

We may transfer our rights and obligations under these Terms of Service to another organisation, but this will not reduce your rights under the contract.

You may not transfer your rights or obligations under these Terms of Service without our prior written consent.

If a court or other competent authority decides that any part of these Terms of Service is unlawful or unenforceable, the remaining provisions will continue in full force and effect.

If we delay enforcing any right under these Terms of Service, that delay does not mean that we waive that right.

A person who is not a party to these Terms of Service has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

If you are a consumer, these Terms of Service are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom in which you live if applicable law allows.

If you are a trade customer, these Terms of Service and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.